#GOODCENTS RECENT MENU HOW TO#

Plus, catch up on all the top news of the day with our daily news recap at the beginning of each episode.īe sure to subscribe to First Bite wherever you get your podcasts or on Castos, Spotify, or Apple Podcasts. NRN senior editors Joanna Fantozzi and Bret Thorn have more on this story. Previous menu items have included popcorn chicken bites and “original recipe bites.” These chicken nuggets will have the famous 11 herbs and spices and are 100% white meat. Well, not really the first time, since KFC has had Beyond Meat nuggets before but this is the first time actual chicken nuggets will be offered on the chain’s menu in its 69-year history with an exception in the ‘80’s. Now customers can get chicken nuggets for the first time ever. The name brings up images of the colonel and fried buckets of chicken in the famous red and white bucket, maybe some finger lickin’ sides too. Today, we’re examining what it means that Kentucky Fried Chicken has finally added nuggets to its menu after almost 70 years in business. We are also thankful that our franchisee community worked together with us to achieve this goal and set the precedent for continued success.Welcome to First Bite, a Nation’s Restaurant News podcast, your daily source of news from NRN. We are proud of our training team Todd Anderson, Brian Messmer and Blake Ballinger for their efforts. Well-trained employees are comfortable in their position, empowering them to focus on the hospitality that makes a 5-star experience, and that comfort increases crew member retention. Each input is appropriately weighted and feeds into a final score that highlights. That traini ng effort has improved how our guests feel going through the Goodcents experience, and that positive experience has led to our organization experience double-digit growth. Goodcents University completion percentage Ace Mystery Shopping score average in the previous 90 days Most recent EcoSure 200-point audit score These inputs speak to three specific aspects of the business: profitability, guest experience and operations efficiency. This focus is reflected in hundreds of reviews. Reviews containing the word “service” specifically have increased from an average rating of 3.83 to 4.24, 4.56 in the last two weeks. We have seen our average rating improve from a 4.22 earlier this year to a 4.33 since the beginning of August, 4.48 in the last two weeks as of writing. Using our digital and social partner MomentFeed, we were able to track our average review ratings on Google and Facebook, as well as the change in ratings for specific keywords. Most importantly, we have already begun to see a material change in the guest experience.

We hope to see a greater increase in employee retention and a decrease in cost of goods sold with proper portioning. This push for training is not merely for a vanity metric.

One-on-one training with franchisees and managers demonstrating how to manage the online training platform.Crew incentive competitions with prizes up to $100 for completion of training.

Working crew member shifts to provide time for them to sit down and go through training.

In-dept h reporting of all crew members, including registering new user s and beginning their training journey.

We decided we would do all that was necessary to “meet” every franchisee and provide the assistance they needed. Some people require a physical presence and a pat on the back, others need follow up phone calls and still some are fine with an emoji-laden text. “ Did you get my email?” does no good for anyone and can be detrimental to the franchisee/franchisor relationship. B elieving in PFC means giv ing the receiver of your message the bene fit of the doubt and pursuing multi pl e channels of comm unication. We are true believers in People First Communication (PFC). Today, we have 92% of our system certifiably trained. To test our Training Consultants and our franchisees, we set out to achieve our multi-annual goal. On August 13 th of this year, we had achieved 62% completion, a then-record. At conference last year, we were at 50% completion. When we initially launched our online training portal, Goodcents University, at our annual conference in November of 2015, the goal was to maintain 85% completion as a system of the Basic Operations Training courses.

Our Training Department recently achieved a huge milestone, one that was several years in the making.

#GOODCENTS RECENT MENU HOW TO#

Goodcents recent menu